Free Shipping to USA and Canada
* USA Free Shipping is available with orders over $2,495 and only available in upper 48 states. Alaska and Hawaii are not eligible.
* Free shipping is only available for unassembled cabinetry only.
* Free shipping is only available for one door style per order. Ordering multiple door styles per order will incur additional shipping costs.
* Door Samples include Free Shipping in USA upper 48 States. $15 flat rate per sample door to Canada.
* Free Shipping is curb side delivery only. If you require a lift gate to remove your cabinets off the truck there is an additional $150 charge for this service.
* Note we do not ship to or service customers living in the state of Illinois.
* Once your order ships you will receive an email from SHOPRTACABINETS.COM with your tracking information.
* USA Orders: All NEW orders will ship in 4-12 weeks with FREE Shipping on orders over $2495 (plus freight travel time.)
* Canada Orders: Your product will ship out of our warehouse in 4-12 weeks from the time you place your order. Allow 3-10 days for freight time after your order has left our warehouse.
* Canada Orders: Cabinets Direct is not responsible for customs delays.
* Illinois Orders: Cabinet Mania does not ship to or service customers living in the state of Illinois.
* Due to warehouse and delivery time fluctuations we cannot guarantee shipping dates or times only estimates.
* All orders are accepted by e-check only from a US bank account.
REFUNDS AND RETURNS:
* Returns cannot be made after 30 days.
* Returns cannot be made after product has been assembled or installed by the customer.
* We offer a 30 day satisfaction guarantee. If you are not pleased with your purchase you may return it within 30 days of purchase.
* We charge a 35% restock fee on all returns.
* Shipping cost are not refundable.
* Product must be in original packaging.
* Please allow up to 30 day to receive your refund.
* Expediting fees are non-refundable.
* Special order,presale orders or container orders are nonrefundable,non-returnable & non-cancelable.
* We do not accept returns on orders from Canadian orders. If an order is damaged, tell us what pieces are damaged and we will resend out those individual pieces.
FREIGHT DAMAGE or MISSING ITEMS
Follow Directions below to file a claim.
1) All items must be accepted in person at time of delivery and signed for by a person over the age of 18 years old.
2) If there is a missing item from your order. SHOPRTACABINETS.COM must be notified within 7 days. Include your order number and the items you are missing.
3) If the cartons are visibly damaged, please note the damage on the delivery receipt. Claims will not be accepted unless damages are noted on the shipping receipt.
4) ShopRTACabinets.com will only replace damaged or missing pieces of a cabinet order, not the entire cabinet.
5) If missing items or concealed damaged is discovered after the receipt of the merchandise, SHOPRTACABINETS.COM must be notified within 7 days to enable us to replace parts,send out missing items or the damaged product at no cost to you. Please contact our Customer Service Dept. to report any type of problem you encounter, and our customer-service team will assist you in resolving the problem.
6) If SHOPRTACABINETS.COM is notified after 7 days that items are damaged or missing, SHOPRTACABINETS.COM will not honor claims past this point in time.